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Platform

Getting Started with Unifonic
User & Account Management
Payment & Billing
Reports
Developers
- Webhook

Channels

Overview
SMS
Voice
WhatsApp
Whatsapp APIs
Facebook Messenger
Twitter DM
Mobile Push Notifications
Email
Web Widget
- Getting Started
- Setting Up The Channel

Multichannel Campaigns

Overview
Validations and Checks you Should Know
SMS Campaigns (User Guide)
WhatsApp Campaigns (User Guide)
Flow-based Campaigns (User Guide)
- Creating a New Flow-based Campaign
- Analytics and Reports (Flow-based Campaign)
Voice Campaigns (User Guide)
Retargeting a Campaign

Flow Studio

Overview
Glossary Flow Studio
Accessing Flow Studio
Usage Guide
Getting Started with Flow Studio
Dashboard
My Flows
Triggers
- Webhook Trigger
Widget Library
Execution Logs (Reports)
- Download Flow Studio Report
Variables Management
Channel Executions
How to section for Flow Studio
- How to trigger Flow Studio via API

Integrations

Available connectors
How to create a connection

Contact Center

Overview
Contact Center Setup
Routing incoming interactions to agents
Admin Guide
Agents Guide

Chatbot Builder

Overview
Chatbot User Guide
How to Create a Chatbot?
Cloning Chatbot
Subflows
Widget Library
Campaign integration
Customer Satisfaction Survey
Analytics
Intents in Chatbot
Test and Deploy Bot
Integrations
Sample Code

Authenticate

Overview
Setting up Authenticate App
Authenticate APIs
Getting Authentication Token and Apps IDs

Compliance

Introduction
Regulators
Anti-Spam Regulations
SMS Compliance
Voice Compliance
WhatsApp Compliance

Mobile SDKs

Push SDK
React Native Push Library
Flutter Push Library

Legal

Unifonic SMS Terms and Conditions

Use Cases Library

Ecommerce Use Cases
Government Use Cases
BFSI Use Cases

Message Content Optimization

optimizing for marketing campaigns
Best practices for using links
Cost optimization (smart encoding)

Updated 13 days ago

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