Receiving messages / Inbound flow over Facebook Messenger

In this section, you will get acquainted with how to receive messages over Facebook Messenger. It is so similar to WhatsApp, FB messenger is also used for 2-way communication (chat), and it is important to also implement an Inbound flow. You may configure webhook URLs for receiving the incoming message or delivery reports of the outgoing message. Unifonic's conversation platform allows you to configure multiple webhook URLs

To configure Webhook URLs

  1. Navigate to Channels from the menu bar.
  2. Select Facebook.
  1. Click the Edit button, as shown in the previous figure, then navigate to the WEBHOOKS tab.
  1. Click ADD WEBHOOK and paste the webhook URL on which you would like to receive the incoming webhook responses for incoming messages and delivery reports, then click Submit.



You may configure different webhooks for different types of responses as well.