One of the key role of telecom regulators is to safeguard public interest while ensuring the needs of telecom providers, customers and shareholders are satisfied.

They regulate the industry both by issuing policies and exercising functions to ensure that operators, service providers and senders follow the rules and regulations that govern telecommunications.

Telecom Operators Service Providers Senders
For example - Etisalat in the UAE and Zain in KSA.Providers for text messaging and voice services, such as Unifonic.This includes organisations that subscribe to, or make use of services to send out text messages, or make voice calls.

Regulators have the authority to issue penalties and suspend services should a business violate these regulations.

The two key telco regulators in the Middle East are:

  1. The CST - The Communications, Space & Technology Commision is the communications authority in the Kingdom of Saudi Arabia
  2. The TDRA - The Telecommunications and Digital Government Regulatory Authority (TDRA) regulates the Information Communications and Telecommunications (ICT) sector in the United Arab Emirates



The CST requires organizations to only contract with -or make use of- bulk messaging services, with SMS service providers authorized and licensed by the CST in KSA.



Unifonic platform is connected to a network of operators - providing local compliance, numbers, and nationwide coverage. Unifonic is a licensed SMS service provider with the CST in KSA and has a high degree of familiarity with the regulatory environment. We place a high focus on security and compliance with local regulations and can provide guidance to ensure compliance.