Profile preferences

You can change your organization settings by either choosing the gear icon or the “Preferences” option under the user profile, both on the bottom of the left sidebar of the chatbot.

The settings page offers a menu that allows Admin users to change their profile, configure notifications on new conversations, configure team preferences on human handover, and set rules for conversation routing using the new teams and skills features.

Your Profile

Admin Users can:

• Set up their profile information
• Change their first and last name
• Change their profile picture.

Notifications & Sound

Admin Users can set up the configuration of Notifications & Sounds received on the User Interface for the following cases:
* When a human handover is triggered
* When a new message from an existing chat is received