Understanding the different call statuses
Call Status | Definition | Remarks |
---|---|---|
Completed | Call is answered | You will also find a positive integer for the call duration and this call will be charged |
Completed with Failure | Call is answered but some error occured | You will also find a positive integer for the call duration but the call was ended due to some failure on the network |
No Answer or Not Answered | Call was not answered despite ringing | No call duration will be present. |
Busy | Call was declined by the receiver | No call duration will be present. |
Rejected or Cancelled | Call was cancelled by Unifonic | This could be due to some business rules on security policy or acceptable term of use. i.e. call was made outside of business hours |
Failed | Call was not attempted by the operator | This could be due to the following reasons: i. invalid e.164 string ii. unreachable recipient iii. network error iv. network congestion v. inaccurate call status submitted by operator (more common for international calls) |
Queued | Call is being processed | This could be due to congestion on the network due to insufficient or unavailable sip channels |
Updated 24 days ago