Understanding the different call statuses
Generic Call Status
| Call Status | Definition | Remarks |
|---|---|---|
| Completed | Call is answered | You will also find a positive integer for the call duration and this call will be charged |
| Completed with Failure | Call is answered but some error occured | You will also find a positive integer for the call duration but the call was ended due to some failure on the network |
| No Answer or Not Answered | Call was not answered despite ringing | No call duration will be present. |
| Busy | Call was declined by the receiver | No call duration will be present. |
| Rejected or Cancelled | Call was cancelled by Unifonic | This could be due to some business rules on security policy or acceptable term of use. i.e. call was made outside of business hours |
| Failed | Call was not attempted by the operator | This could be due to the following reasons: i. invalid e.164 string ii. unreachable recipient iii. network error iv. network congestion v. inaccurate call status submitted by operator (more common for international calls) |
| Queued | Call is being processed | This could be due to congestion on the network due to insufficient or unavailable sip channels |
Enriched Call Status
In case a call has failed, some insights as to why the call has failed could be provided. This is not guaranteed on every call, as we are dependent on carriers providing these insights.
| Enriched Call Status | Definitions |
|---|---|
| Unreachable | Subscriber appears to be absent on the network. |
| Number in Porting/Service Terminated | Subscriber appears to be in the process of number porting and cannot be reached. Or the number has been terminated. |
| No specified reasons. Please try again. | In case there were not specific reasons provided by operator, this message might be shown. |
Where are these enriched call status found?
These enriched call status are found on voice call logs, campaign reports
Updated 11 months ago