Ecommerce Use Cases

Discover how to use Unifonic's powerful suite of omnichannel communication solutions to streamline customer interactions, enhance engagement, and drive sales.

🌟 Optimizing Your E-commerce Operations with Effective Communication:

In today's fast-paced e-commerce environment, streamlined communication is crucial for success. Discover how to enhance customer experience, boost efficiency, and drive sales through practical use cases across the entire order lifecycle.

In this section, we'll delve into real-world examples of how Unifonic's communication solutions can help you optimize various aspects of the e-commerce journey, by covering use cases such as:

  • 🔔 Order Notifications: Keep your customers updated with proactive automated notifications on new order confirmations, shipping updates, and delivery statuses.
  • 🎯 Order Tracking: Enable customers to easily track and manage their orders through a chatbot.
  • 💯 CSAT Surveys: Understand how satisfied your customers were with their order-handling experience.
  • 🛒 Cart Abandonment Recovery: Send timely reminders or persuasive offers to re-engage customers and reduce cart abandonment.

🚀 Get Started!

To get started with the tutorials, you will need the below:

  1. Access to Unifonic Account (Check this link for more information)
  2. E-commerce login credentials (Use one of our E-commerce Connectors)
  3. WhatsApp number registered with Unifonic (Check this link for more information)
  4. Flow Studio subscription
  5. Chatbot subscription

📱 Ready to Dive In?

Let's get started! 🚀

What’s Next

Get prepared to start with the use cases