Real-time Message Logs Report
The real-time feature provides the user with the ability to search messages by phone number in real-time after the messages have been sent immediately.
- Access Message Logs Report. For more information, click here.
- On the Message Logs Report page, switch the View real-time data toggle button. The button turns green.
- Enter the Recipient number, then select the Account name and click Search. The Message Logs Result is displayed showing the following:
| Column name | Indicates |
|---|---|
| Recipient Number | The Recipient number of the message |
| Units Field | The number of units |
| Account Name | The account name |
| Operator | The Operator |
| Sender Name | The Sender name |
| DLR | The message is delivered to the customer with possible options, as follows: Delivered: Indicating that the message has been delivered to the customer. Pending: Indicating that the message hasn't reached the customer. It doesn't always indicate being incorrect, it may indicate that the customer's mobile number is inaccessible or maybe switched off. It shall be delivered as soon as the mobile is switched on once again. |
| Status Field | Sent: Indicates that the SMS has been sent successfully from Unifonic to the Operator (e.g: STC, Etisalat, etc.) Not sent: It occurs when there is an issue in sending the SMS |
| Sent by Client | The exact date and time in milliseconds when the client sent the message |
| Sent to Operator | The exact date and time in milliseconds when Unifonic sent the message to the operator (e.g: STC, Etisalat, etc.) |
| Delivered to Customer | The exact date and time in milliseconds when the message reached the customer. |
Updated 6 months ago