Real-time Message Logs Report

The real-time feature provides the user with the ability to search messages by phone number in real-time after the messages have been sent immediately.

  1. Access Message Logs Report. For more information, click here.
  1. On the Message Logs Report page, switch the View real-time data toggle button. The button turns green.
  1. Enter the Recipient number, then select the Account name and click Search. The Message Logs Result is displayed showing the following:
Column nameIndicates
Recipient NumberThe Recipient number of the message
Units FieldThe number of units
Account NameThe account name
OperatorThe Operator
Sender NameThe Sender name
DLRThe message is delivered to the customer with possible options, as follows:
Delivered: Indicating that the message has been delivered to the customer.
Pending: Indicating that the message hasn't reached the customer. It doesn't always indicate being incorrect, it may indicate that the customer's mobile number is inaccessible or maybe switched off. It shall be delivered as soon as the mobile is switched on once again.
Status Field Sent: Indicates that the SMS has been sent successfully from Unifonic to the Operator (e.g: STC, Etisalat, etc.)
Not sent: It occurs when there is an issue in sending the SMS
Sent by ClientThe exact date and time in milliseconds when the client sent the message
Sent to OperatorThe exact date and time in milliseconds when Unifonic sent the message to the operator (e.g: STC, Etisalat, etc.)
Delivered to CustomerThe exact date and time in milliseconds when the message reached the customer.