🔍 Inquiries and FAQs
Efficient handling of Inquiries and FAQs
The goal of this use case is to compile a comprehensive list of FAQs along with clear and concise answers to provide accurate information to citizens.
Start following the below steps:
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Go to Chatbot in the left side navigation and click Create New Chatbot
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Define your "Chatbot Name" and choose your Channel "WhatsApp", then click Create
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Add a List widget and name it (e.g FAQ) then:
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Add your message in the Body (e.g Choose the item you want to know more information about)
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Based on your use case start to Add List Item (e.g companies types) and for each item define:
- Item Name (e.g Private Company), and optionally add a description
- Item Payload - This defines the value that will be returned to the chatbot if a user selects this item
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Define the variable that you will use to navigate the user to the correct answer based on his selection (e.g Add ButtonPayload as a variable name in Save List payload in this variable - This will save the list item payload in the defined variable)
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Now add a Branch widget and define the number of branches based on the list items where in each branch:
- Define the Variable that captured the user's selection - In this example, we named the variable ButtonPayload
- Define the Operator and Value for this variable that will enable this branch
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Add a Send message for each branch with the proper PDF and text content.
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You can now Test this bot then be ready to Deploy🎉
Updated 5 days ago