πŸ” Inquiries and FAQs

Efficient handling of Inquiries and FAQs

The goal of this use case is to compile a comprehensive list of FAQs along with clear and concise answers to provide accurate information to citizens. Start following the below steps:

  1. Go to Chatbot in the left side navigation and click Create New Chatbot

  2. Define your "Chatbot Name" and choose your Channel "WhatsApp", then click Create

  3. Add a List widget and name it (e.g FAQ) then:

    1. Add your message in the Body (e.g Choose the item you want to know more information about)

    2. Based on your use case start to Add List Item (e.g companies types) and for each item define:

      1. Item Name (e.g Private Company), and optionally add a description
      2. Item Payload - This defines the value that will be returned to the chatbot if a user selects this item
    3. Define the variable that you will use to navigate the user to the correct answer based on his selection (e.g Add ButtonPayload as a variable name in Save List payload in this variable - This will save the list item payload in the defined variable)

  4. Now add a Branch widget and define the number of branches based on the list items where in each branch:

    1. Define the Variable that captured the user's selection - In this example, we named the variable ButtonPayload
    2. Define the Operator and Value for this variable that will enable this branch
  5. Add a Send message for each branch with the proper PDF and text content.

  6. You can now Test this bot then be ready to DeployπŸŽ‰