So, what is the chatbot, and how it can help your company?
A chatbot is a computer program that simulates human conversation through voice commands or text chats or both.
As the world is becoming even more interconnected and digitized, chatbots are becoming customers’ and companies’ best allies.
A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. These digital assistants streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to streamline the customer’s engagement process for efficiency that can reduce traditional support costs.
A chatbot can enhance and engage customer interactions with less human intervention. It removes the barriers to customer support that can occur when demand outpaces resources. Instead of waiting on hold, customers can get answers to their questions in real-time. Less service friction can improve the brand experience for customers.
For companies looking to improve their customer experiences, the addition of chatbots to answer simple questions can improve satisfaction, streamline the customer journey, and provide customer-centric support.
What is a plus point for a chatbot? It can be easily integrated with any external system to provide even more personalized conversation.
Unifonic Chatbot builder is a low code interface that allows you to create and deploy chatbots easily on your preferred communication channels. To implement a Virtual Assistant can use the following Widget Library.
Updated 8 months ago