Getting Started

In this section, you will be acquainted with Messenger by Facebook, which is a simple channel that enables you as a business to communicate with customers regardless of location. Linked to your Facebook business page and supporting multiple message types, it offers a rich and personalized customer experience over multiple devices.

Messenger is a simple way for customer-initiated two-way communication to provide support and respond to inquiries. You can use various entry points to help drive user engagement. A Facebook Page allows a business to reach a broad audience using built-in tools, including Messenger.

Prerequisites

Before getting started, the user will need to have an official Facebook business page and be an admin of the Facebook page. If the user already has these, so he/she can move on to Connecting to the Unifonic app. If not, refer to the steps mentioned below describing how to create a Facebook account and page.

Refer to information on setting up a Facebook account
Refer to information on how to set up a business Facebook Page,
The user must be an admin of the Facebook Page you plan to connect to your Unifonic conversation API app. Refer to information on Page roles
Refer to information on adding a Facebook Messenger Chat Button to your Facebook Page,