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Platform

  • Getting Started with Unifonic
  • User & Account Management
    • Login & Password Management
    • Managing Account Users
    • Sub-account Management
    • User Profile Management
  • Payment & Billing
    • Accessing Payments
    • Balance Top Up
    • Balance Transfer History
    • Viewing Package Units
    • Managing Balance/Units Notifications
  • Reports
    • Accessing SMS Reports
    • Viewing SMS Traffic Report
    • Exporting SMS Traffic Report to Email
    • Searching Message Logs Report
    • Real-time Message Logs Report
    • Understanding SMS Delivery

Channels

  • Overview
  • SMS
    • Getting Started
    • Getting a Sender ID
    • Getting SMS Application
    • Trying out a Quick SMS
    • Sending Your First SMS via Unifonic API
    • Receiving Delivery Status via Webhook
    • Protecting Against SMS Fraud
    • SMS Fees at Unifonic
    • Understanding SMS Latency and Queuing
  • Voice
    • Getting started
    • Accessing Voice
    • Requesting a Caller ID
    • Getting a Voice Application
    • Outgoing Calls Application
    • Incoming Call Applications
    • Number Masking Applications
    • Editing Voice Application Details or Renew AppsId
    • Returning a CallerId
    • Making an Outgoing Call that Plays an Audio
    • Making an Outgoing Call to Collect Response
    • Making an Outgoing Voice Call to Send an OTP
    • Making an Outgoing Voice Call to Send a Simple Text-to-Speech message
    • How to create number masking sessions
    • How to manage your number masking sessions
    • How to use random caller ID feature
    • Managing your Incoming Calls
    • Viewing and Exporting your Call Logs on Unifonic Console
    • Different Voice Parameters that are Available
    • Setting up a Webhook to Receive Call Statuses
    • Understanding Calls per Second and Channels
  • WhatsApp
    • Getting Started with WhatsApp
    • WhatsApp Guidelines
    • Facebook Business Manager
    • Phone Number
    • Discovery
    • Opt-in Requirements
    • Quality-based Rate Limits
    • The Official Business Account
    • Creating a Whatsapp Account on Unifonic Console
    • Login with Facebook - Embedded Signup
    • WhatsApp Messages Types and Template Messages
    • Receiving messages / Inbound flow over WhatsApp
    • WhatsApp Sandbox from Unifonic
    • Best Practices
    • Facebook Business Manager
    • Information Required for your WhatsApp Business Account
  • Facebook Messenger
    • Getting Started
    • Configuring FB Messenger channel
    • Receiving messages / Inbound flow over Facebook Messenger
  • Twitter DM
    • Getting Started
    • Configuring Twitter messaging channel
    • Receiving messages / Inbound flow over Twitter DM
  • Mobile Push Notifications
    • Setup Apple push notification in Notice
    • Setup Android push notification in Notice
  • Web Widget
    • Getting Started
    • Setting Up The Channel
  • How to Section for Unifonic Channels
    • Push Notifications Activation

Multichannel Campaigns

  • Overview
  • WhatsApp Campaigns (User Guide)
    • Campaign Checklist
    • Campaign Free Trial
    • Listing Campaigns
    • Creating a New Campaign
    • Sending a Test Message
    • Analytics and Reports
    • Message Variables
    • Tracking URLs
    • Uploading Media
    • Customise Quick Reply Buttons
  • Usage Guide (Flow-based Campaign)
    • Creating a New Flow-based Campaign
    • Analytics and Reports (Flow-based Campaign)
  • Retargeting a Campaign

Flow Studio

  • Overview
  • Glossary Flow Studio
  • Login & Password Management
  • Accessing Flow Studio
  • Usage Guide
  • Getting Started with Flow Studio
  • Dashboard
    • Choosing a Channel
    • Creating your First Flow from Scratch
    • Building a Flow
    • Creating a Flow Using Templates
    • Testing Your Flow
    • Saving the Flow as Draft
    • Publishing Flows
  • My Flows
    • Editing My Flows
    • Managing My Flow Versions
    • Duplicating My Flow
    • Deleting My Flow
    • Stopping My Flow
    • Flow Listing
    • Executing Flows
  • Triggers
  • Widget Library
    • Jump to Widget
    • Branch
    • Date/Time
    • Go to Flow
    • Wait
    • The End Widget
    • API Request
    • Send SMS
    • Wait for Webhook
    • Send WhatsApp Template
    • Sending a Push Notification
    • Making a Call
    • Play Audio
    • Collect Input
    • Forward Call
    • Ending a Call
    • Sending an Email
    • Integrations
  • Execution Logs (Reports)
    • Download Flow Studio Report
  • Variables Management
  • Channel Executions
  • How to section for Flow Studio
    • How to activate Email channel on Flow Studio
    • How to trigger Flow Studio via API

Contact Center

  • Overview
  • Routing incoming interactions to agents
  • Contact Center Setup
  • Admin Guide
    • Admin settings
    • Teams Configuration
    • Skills Configuration
    • Canned Response
    • Settings
    • Dashboards
    • Historical reports
    • CSAT
    • Post-call Flows
  • Agents Guide
    • Agents Settings
    • Handling an Incoming Conversation
    • Re-engage with Customers on the WhatsApp Channel

Chatbot Builder

  • Overview
  • Chatbot User Guide
  • How to Create a Chatbot?
  • Cloning Chatbot
  • Subflows
  • Widget Library
    • Functional Widgets
    • Flow Control Widgets
    • Integration Widgets
  • Customer Satisfaction Survey
  • Analytics
  • Test and Deploy Bot
  • Integrations
  • Sample Code

Authenticate & Verify

  • Setting up Authenticate App
  • Authenticate APIs
  • Getting Authentication Token and Apps IDs

Compliance

  • Introduction
  • Regulators
  • Anti-Spam Regulations
  • SMS Compliance
  • Voice Compliance
  • WhatsApp Compliance

Mobile SDKs

  • Push SDK
  • React Native Push Library

Dashboard

Suggest Edits

In this section, you can learn more about creating flows either from scratch or using the available templates, including but not limited to choosing a channel, building a flow, testing it, and publishing it.

Updated 7 months ago


What’s Next
  • Choosing a Channel
  • Creating your First Flow from Scratch
  • Building a Flow
  • Creating a Flow Using Templates
  • Testing Your Flow
  • Saving the Flow as Draft
  • Publishing Flows
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