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Managing Whatsapp Account

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Here's a user guide for managing your WhatsApp account on the Unifonic platform




  • Display Name:

    • This is the name that will appear to users when they receive messages from you.
    • To edit these details, you must contact Unifonic support, as display names for verified accounts cannot be changed directly through the platform.

  • Phone Number:

    • The phone number listed is the one linked to your verified WhatsApp account.
    • Should you need to edit this number, you must reach out to Unifonic support for assistance.

  • Number Quality:

    • Indicates the health status of your WhatsApp number based on WhatsApp's quality rating system.
    • "High" reflects a good standing, meaning there's a low risk of being flagged for spam or abuse.

  • Number Status:

    • Shows whether your WhatsApp number is currently connected and capable of sending messages.

  • Tier Limit:

    • Your account has a specific tier limit, which determines the number of messages you can send in a 24-hour period. For example, "1,000 MESSAGES/DAY".
    • To learn more about quality rating and tier limits, you can check this guide.

  • Changing Verified Details:

    • If there's a need to update any verified account details, click on "GET IN TOUCH WITH SUPPORT" to initiate the process.

  • Activate Application:

    • Toggle the switch to activate or deactivate your WhatsApp application.
    • When green and toggled to the right, your application is active and can send and receive messages.

  • Application Name:

    • The name of your application as it is registered on the platform.
    • If you need to edit the application name, you will need to contact support for approval.

  • Business Email:

    • The business email associated with your WhatsApp account.
    • This field is editable if changes are necessary, but be mindful that there's a character limit.

  • Primary Website:

    • Enter the URL of your primary business website. This can be your homepage or a page that best represents your business.
    • Click "ADD ANOTHER WEBSITE" if you have additional URLs to include, such as a blog, portfolio, or a product page.
    • Remember: URLs must include "http://" or "https://" and cannot exceed 256 characters.

  • Business Address:

    • Provide the physical address of your business. This information helps validate your business's authenticity.
    • The address cannot be longer than 256 characters.

  • Business Description:

    • Write a concise description of your business. Include what your business does, the services or products it offers, and what sets it apart.
    • This field allows for up to 512 characters.

  • Business Vertical:

    • Select the category from the dropdown that best describes the industry your business operates in. For example, "Professional Services".
    • Important: Once set, the business vertical cannot be changed.

  • Account Profile Photo:

    • Click on "UPLOAD" to add a profile photo that represents your business, such as a logo.
    • Note: The maximum file size is 5MB, and the recommended image size is 640x640 pixels. Larger pictures will be cropped to fit.

Ensure all details are accurate and representative of your business, as this information will be visible to customers interacting with your WhatsApp account. After completing all fields, save your changes to update your profile.

Keep in mind that presenting a complete and professional business profile helps build trust with your customers and enhances your business identity on WhatsApp.


Updated 9 days ago