Admin Guide

Usage guide for Admin users


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The Admin Guide aims to provide information on the available options for users assigned to the “Account Admin” role on the Unifonic Cloud portal. Admin users have rights to set up teams, edit team members, create skills and assign skills to team members and get access to team dashboards, where they can monitor the performance of the conversations handed over to an agent.

Assigning Admin role to a user

To assign the Admin role to a user:

  • On the Unifonic Cloud portal, follow the route: Unifonic Cloud portal > Users > [User name]
  • Select the Edit option
  • On the Roles dropdown list, select “Account admin.”
  • Save the changes