Uploading Media


النسخة العربية

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You can now upload images, videos or PDF files as headers in WhatsApp templates. To send rich media, simply provide us with the file and we will host it on our server, generate the required link, and use it in the campaign. This new feature makes creating campaigns simpler and faster, and you no longer have to worry about the file URL being accessible to anyone.

  • You no longer have to worry about the file URL being accessible to anyone.
  • The process of creating the campaign is now simpler and faster.
  • All you need is the file and we will take care of the rest.


File Availability

  • The maximum file size supported for upload service is 5MB
  • The file will be available to download for 7 days from the date of the campaign
  • The file will be permanently deleted after that 7 days period

How to Upload a Media File?

If the template message has a header with a media file, the system will automatically ask for the file URL in the map variables section. You need to choose file upload from the source field and upload the file as shown below.


Media upload

Supported Media Types


Images must be 8-bit, RGB, or RGBA.

Image TypeExtensionMIME TypeMax Size
JPEG.jpegimage/jpeg5 MB
PNG.pngimage/png5 MB


Only H.264 video codec and AAC audio codec supported. Single audio stream or no audio stream only.

Video TypeExtensionMIME TypeMax Size
3GPP.3gpvideo/3gp16 MB
MP4 Video.mp4video/mp416 MB


Document TypeExtensionMIME TypeMax Size
PDF.pdfapplication/pdf100 MB

For more information on the upload limits, please visit this meta-developer page