Profile preferences (agent)

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This page allows Agent users to change their profile, configure notifications on new conversations.

Your Profile

Admin Users can:

• Set up their profile information
• Change their first and last name
• Change their profile picture.

Notifications & Sound

Admin Users can set up the configuration of Notifications & Sounds received on the User Interface for the following cases:
* When a human handover is triggered
* When a new message from an existing chat is received