Profile preferences (agent)

This page allows Agent users to change their profile, configure notifications on new conversations.


Profile Preferences

Your Profile

Admin Users can:

  • Set up their profile information
  • Change their first and last name
  • Change their profile picture.

Notifications & Sound

Admin Users can set up the configuration of Notifications & Sounds received on the User Interface for the following cases:
* When a human handover is triggered
* When a new message from an existing chat is received