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Platform

  • Getting Started with Unifonic
  • User & Account Management
    • Login & Password Management
    • Managing Account Users
    • Sub-account Management
    • User Profile Management
  • Payment & Billing
    • Accessing Payments
    • Balance Top Up
    • Balance Transfer History
    • Viewing Package Units
    • Managing Balance/Units Notifications
  • Reports
    • Accessing SMS Reports
    • Viewing SMS Traffic Report
    • Exporting SMS Traffic Report to Email
    • Searching Message Logs Report
    • Real-time Message Logs Report
    • Understanding SMS Delivery

Channels

  • Overview
  • SMS
    • Getting Started
    • Getting a Sender ID
    • Getting SMS Application
    • Trying out a Quick SMS
    • Sending Your First SMS via Unifonic API
    • Receiving Delivery Status via Webhook
    • Protecting Against SMS Fraud
    • SMS Fees at Unifonic
    • Understanding SMS Latency and Queuing
  • Voice
    • Getting started
    • Accessing Voice
    • Requesting a Caller ID
    • Getting a Voice Application
    • Outgoing Calls Application
    • Incoming Call Applications
    • Number Masking Applications
    • Editing Voice Application Details or Renew AppsId
    • Returning a CallerId
    • Making an Outgoing Call that Plays an Audio
    • Making an Outgoing Call to Collect Response
    • Making an Outgoing Voice Call to Send an OTP
    • Making an Outgoing Voice Call to Send a Simple Text-to-Speech message
    • How to create number masking sessions
    • How to manage your number masking sessions
    • How to use random caller ID feature
    • Managing your Incoming Calls
    • Viewing and Exporting your Call Logs on Unifonic Console
    • Different Voice Parameters that are Available
    • Setting up a Webhook to Receive Call Statuses
    • Understanding Calls per Second and Channels
  • WhatsApp
    • Getting Started with WhatsApp
    • WhatsApp Guidelines
    • Facebook Business Manager
    • Phone Number
    • Discovery
    • Opt-in Requirements
    • Quality-based Rate Limits
    • The Official Business Account
    • Creating a Whatsapp Account on Unifonic Console
    • Login with Facebook - Embedded Signup
    • WhatsApp Messages Types and Template Messages
    • Receiving messages / Inbound flow over WhatsApp
    • WhatsApp Sandbox from Unifonic
    • Best Practices
    • Facebook Business Manager
    • Information Required for your WhatsApp Business Account
  • Facebook Messenger
    • Getting Started
    • Configuring FB Messenger channel
    • Receiving messages / Inbound flow over Facebook Messenger
  • Twitter DM
    • Getting Started
    • Configuring Twitter messaging channel
    • Receiving messages / Inbound flow over Twitter DM
  • Mobile Push Notifications
    • Setup Apple push notification in Notice
    • Setup Android push notification in Notice
  • Web Widget
    • Getting Started
    • Setting Up The Channel
  • How to Section for Unifonic Channels
    • Push Notifications Activation

Multichannel Campaigns

  • Overview
  • WhatsApp Campaigns (User Guide)
    • Campaign Checklist
    • Campaign Free Trial
    • Listing Campaigns
    • Creating a New Campaign
    • Sending a Test Message
    • Analytics and Reports
    • Message Variables
    • Tracking URLs
    • Uploading Media
    • Customise Quick Reply Buttons
  • Usage Guide (Flow-based Campaign)
    • Creating a New Flow-based Campaign
    • Analytics and Reports (Flow-based Campaign)
  • Retargeting a Campaign

Flow Studio

  • Overview
  • Glossary Flow Studio
  • Login & Password Management
  • Accessing Flow Studio
  • Usage Guide
  • Getting Started with Flow Studio
  • Dashboard
    • Choosing a Channel
    • Creating your First Flow from Scratch
    • Building a Flow
    • Creating a Flow Using Templates
    • Testing Your Flow
    • Saving the Flow as Draft
    • Publishing Flows
  • My Flows
    • Editing My Flows
    • Managing My Flow Versions
    • Duplicating My Flow
    • Deleting My Flow
    • Stopping My Flow
    • Flow Listing
    • Executing Flows
  • Triggers
  • Widget Library
    • Jump to Widget
    • Branch
    • Date/Time
    • Go to Flow
    • Wait
    • The End Widget
    • API Request
    • Send SMS
    • Wait for Webhook
    • Send WhatsApp Template
    • Sending a Push Notification
    • Making a Call
    • Play Audio
    • Collect Input
    • Forward Call
    • Ending a Call
    • Sending an Email
    • Integrations
  • Execution Logs (Reports)
    • Download Flow Studio Report
  • Variables Management
  • Channel Executions
  • How to section for Flow Studio
    • How to activate Email channel on Flow Studio
    • How to trigger Flow Studio via API

Contact Center

  • Overview
  • Routing incoming interactions to agents
  • Contact Center Setup
  • Admin Guide
    • Admin settings
    • Teams Configuration
    • Skills Configuration
    • Canned Response
    • Settings
    • Dashboards
    • Historical reports
    • CSAT
    • Post-call Flows
  • Agents Guide
    • Agents Settings
    • Handling an Incoming Conversation
    • Re-engage with Customers on the WhatsApp Channel

Chatbot Builder

  • Overview
  • Chatbot User Guide
  • How to Create a Chatbot?
  • Cloning Chatbot
  • Subflows
  • Widget Library
    • Functional Widgets
    • Flow Control Widgets
    • Integration Widgets
  • Customer Satisfaction Survey
  • Analytics
  • Test and Deploy Bot
  • Integrations
  • Sample Code

Authenticate & Verify

  • Setting up Authenticate App
  • Authenticate APIs
  • Getting Authentication Token and Apps IDs

Compliance

  • Introduction
  • Regulators
  • Anti-Spam Regulations
  • SMS Compliance
  • Voice Compliance
  • WhatsApp Compliance

Mobile SDKs

  • Push SDK
  • React Native Push Library

User & Account Management

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In this section, you can learn more about User and Account management, including but not limited to login and password management, authentication, account users, sub-accounts, and user profiles. be able to edit your name, email, and password.

Updated 7 months ago


What’s Next
  • Login & Password Management
  • Managing Account Users
  • Sub-account Management
  • User Profile Management
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