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Unifonic Online Help Documentation

The AI Platform for every Conversation

Unifonic Online Documentation

Unifonic Platform & Applications

Streamline conversations and engagement for a remarkable customer experience across communication channels

Platform App 1

Unifonic Platform

Setup accounts, communication channels, and access control as well as real time reporting.

Platform App 2

Authenticate and Verify

Prevent fraud with Authenticate and Verify applications featuring 2FA and OTP

Platform App 3

Chatbot Builder

Build a chatbot to simplify business workstreams and automate customer support in seconds

Platform App 4

Flow Studio

Design and deploy omnichannel communication workflows without a single line of code.

Platform App 5

Multichannel Campaigns

Reach your entire customer or prospect base in just a few clicks on many channels

Platform App 6

Contact Center

Scale customer communications across multiple channels, routes, agents, workflows, and more

Communication Channels & APIs

Reach customers on their preferred communication channels with a single low-code API

Channel 1

Programmable SMS

Instantly send SMS to recpients worldwide including alerts, campaigns, and more

Channel 2

WhatsApp Business Platform

Interact with customers on WhatsApp, the world's most popular messaging app

Channel 3

Programmable Voice

Automate, scale, and manage Voice calls with customers in real time

Channel 4

Push Notifications

Automate and send Push Notifications over Apple iOS and Google Android

Use Case Library

Discover how to use Unifonic's powerful suite of omnichannel communication solutions to streamline & enhance customer engagement

Use Case 1

E-commerce Use Cases

Learn how to enhance customer experience, boost efficiency, and drive sales through practical use cases across the entire order lifecycle

Use Case 2

Government Use Cases

Explore methods to improve citizen engagement, optimize operational processes, and facilitate better outcomes through real-world examples spanning various stages of government operations

Use Case 3

Banking & Finance Use Cases

Discover strategies to boost customer engagement, streamline processes, and drive better outcomes through real-world examples across various facets of financial operations

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