Unifonic Online Help Documentation

The AI Platform for every Conversation

Unifonic Online Documentation

Unifonic Platform & Applications

Streamline conversations and engagement for a remarkable customer experience across communication channels

Unifonic Platform

Setup accounts, communication channels, and access control as well as real time reporting.

Authenticate and Verify

Prevent fraud with Authenticate and Verify applications featuring 2FA and OTP

Chatbot Builder

Build a chatbot to simplify business workstreams and automate customer support in seconds

Flow Studio

Design and deploy omnichannel communication workflows without a single line of code.

Multichannel Campaigns

Reach your entire customer or prospect base in just a few clicks on many channels

Agent Console

Scale customer communications across multiple channels, routes, agents, workflows, and more

Communication Channels & APIs

Reach customers on their preferred communication channels with a single low-code API

Programmable SMS

Instantly send SMS to recpients worldwide including alerts, campaigns, and more

WhatsApp Business Platform

Interact with customers on WhatsApp, the world's most popular messaging app

Programmable Voice

Automate, scale, and manage Voice calls with customers in real time

Push Notifications

Automate and send Push Notifications over Apple iOS and Google Android

Use Case Library

Discover how to use Unifonic's powerful suite of omnichannel communication solutions to streamline & enhance customer engagement

E-commerce Use Cases

Learn how to enhance customer experience, boost efficiency, and drive sales through practical use cases across the entire order lifecycle

Government Use Cases

Explore methods to improve citizen engagement, optimize operational processes, and facilitate better outcomes through real-world examples spanning various stages of government operations

Banking & Finance Use Cases

Discover strategies to boost customer engagement, streamline processes, and drive better outcomes through real-world examples across various facets of financial operations

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