Introduction
Government use cases show how Unifonic communication solutions can improve citizen engagement, streamline service delivery, and support transparent government operations.
Available use cases
- Main menu and closest location — Provide self-service options and help citizens find the nearest location.
- Inquiries and FAQs — Provide clear answers to common citizen questions.
- Submit an application — Collect application information and supporting documents through a chatbot.
- Check application status — Retrieve and display the current application status.
- Report an issue — Collect issue details, media, and contact information and return a reference number.
Before you begin
- Access to a Unifonic account. See Login and password management.
- APIs for the system that stores or processes citizen data.
- A WhatsApp number registered with Unifonic. See Get started with WhatsApp.
- A Flow Studio subscription.
- A Chatbot subscription.
Next steps
Select the use case that matches the citizen journey you want to implement, then follow its procedure.