Introduction
Use Unifonic’s omnichannel communication solutions to automate customer interactions across the ecommerce order lifecycle, improve engagement, and support sales.
Available use cases
- Order notifications: Send automated order confirmations, shipping updates, and delivery notifications.
- Order tracking: Let customers track and manage orders through a chatbot.
- CSAT for order delivery: Collect customer feedback after an order is delivered.
- Cart abandonment recovery: Re-engage customers with timely reminders or offers.
Before you begin
Make sure you have:
- Access to a Unifonic account.
- Login credentials for a supported ecommerce connector.
- A WhatsApp number registered with Unifonic.
- A Flow Studio subscription.
- A Chatbot subscription.
Get started
Complete Getting started with ecommerce use cases, and then select the use case you want to implement.