Jump to Content
Home
Product Documentation
API Documentation
Products Beats
Discussions
Support
Login
unifonic.com
Support
Login
unifonic.com
Search
Whats New ?
Flow Studio Main Dashboard
Platform
Getting Started with Unifonic
User & Account Management
Managing Account Users
Sub-account Management
User Profile Management
Payment & Billing
Balance Top Up
Reports
Accessing SMS Reports
Viewing SMS Traffic Report
Exporting SMS Traffic Report to Email
Searching Message Logs Report
Real-time Message Logs Report
Understanding SMS Delivery
Channels
Overview
SMS
Getting started with SMS
Getting a Sender ID
Getting SMS Application
Trying out a Quick SMS
Sending Your First SMS via Unifonic API
Receiving Delivery Status via Webhook
Protecting Against SMS Fraud
SMS Fees at Unifonic
Understanding SMS Latency and Queuing
Understanding SMS Message Parts
Voice
Getting started with Voice
Requesting a Caller ID
Getting a Voice Application
Notification/Outbound IVR Applications
Inbound IVR Applications
Number Masking Applications
Managing your Voice Applications
Editing Voice Application Details or Renew AppsId
Returning a CallerId
Making an Outbound Call that Plays an Audio
Making an Outbound Call to Collect Response
Making an Outbound Voice Call to Send an OTP
Making an Outbound Voice Call to Send a Simple Text-to-Speech message
Managing your Inbound Calls
Viewing and Exporting your Call Logs on Unifonic Console
Different Voice Parameters that are Available
Setting up a Webhook to Receive Call Statuses
Understanding Calls per Second and Channels
WhatsApp
Getting started with WhatsApp
Facebook Business Manager
WhatsApp Guidelines
Phone Number
Discovery
Opt-in Requirements
Quality-based Rate Limits
The Official Business Account
Manual Signup Process
Embedded Signup
WhatsApp Messages Types and Template Messages
Receiving messages / Inbound flow over WhatsApp
WhatsApp Sandbox
Best Practices
Facebook Business Manager
Facebook Messenger
Getting started with Facebook
Configuring FB Messenger channel
Receiving messages / Inbound flow over Facebook Messenger
Twitter Direct Messages
Getting started with Twitter
Configuring Twitter messaging channel
Receiving messages / Inbound flow over Twitter DM
Mobile Push Notifications
Setup Apple push notification in Notice
Setup Android push notification in Notice
Multichannel Campaigns
Multi-channel Campaigns
Usage guide (WhatsApp Campaigns)
Before you start check list
Campaign Free Trial
Campaign List Page
Creating a new campaign
Sending a test message
Analytics and Reports
Message Variables
Tracking URLs
Uploading Media
Customise Quick Reply Buttons
Usage guide (Flow-based campaign)
Creating a new flow-based campaign
Analytics and Reports (Flow-based Campaign)
Retargeting a campaign
Validations and checks you should know
Flow Studio
Flow Studio
Usage Guide
Getting Started with Flow Studio
Creating your First Flow from Scratch
Building a Flow
My Flows
Editing My Flows
Managing my Flow Versions
Duplicating my Flow
Deleting my Flow
Stopping my Flow
Flow Listing
Triggers
Widget Library
Jump to widget
Branch
Date/Time
Go to Flow
Wait
The End Widget
API Request
Wait for Webhook
Send WhatsApp Template
Sending a Push Notification
Making a call
Play Audio
Collect Input
Forward Call
Ending a call
Sending an Email
Variables Management
Contact Center
Contact Center
Routing incoming interactions to agents
Contact Center Setup
Admin Guide
Admin settings
Human Handover Preferences
Teams configuration
Skills configuration
Canned Response
Dashboards
Historical reports
Post-call flows
Agents Guide
Agents settings
How to re-engage with customers on the WhatsApp channel
Chatbot Builder
Chatbot Builder
Getting started with Chatbot Builder
How to Create a Chatbot?
Cloning Chatbot
Widget Library
Functional Widgets
Flow Control Widgets
Integration Widgets
Customer Satisfaction Survey
Analytics
Test and Deploy Bot
Integrations
Sample Code
Authenticate & Verify
Overview
How to Setup Authentication App
Authenticate APIs
Getting Authentication Token and Apps IDs
Suggest