Get started with ecommerce use cases

Introduction

Before implementing an ecommerce use case, connect your ecommerce platform to Unifonic and create the WhatsApp templates required for customer communication. The following procedures use Salla as the example ecommerce platform.

Before you begin

Make sure you have your ecommerce-platform credentials and a WhatsApp number registered with Unifonic.

Connect Salla

1. Go to Integrations and select Connectors.
2. Find Salla, enter a connection name, and select Add Connection.
3. Enter your Salla Credentials to authenticate the connector.
4. Confirm that the connector appears under My Connections.

Interactive guides

• Connect to an ecommerce platform — English
• Connect to an ecommerce platform — Arabic

Create a WhatsApp template

1. From the left navigation menu, go to Channels and select WhatsApp.
2. Select the WhatsApp number registered with Unifonic.
3. Open Templates.
4. Select Create New Template.
5. Select a Category, such as Utility for an order-confirmation message.
6. Enter a descriptive template Name, such as order_confirmation or order_dispatched.
7. Select the template Language, and then select Next.
8. Enter the Message Content. If the content contains variables, select Add Message Sample and provide sample values.
9. Select Submit to send the template for approval.

Interactive guide

Create a promotional WhatsApp template — Arabic

Expected result

Your ecommerce connector is active under My Connections, and your approved WhatsApp templates are ready for use in ecommerce flows.