Making a call

The Make a Call widget allows you to dial the phone number of the contact who reaches your studio flow. You can use this widget to reach your contact with an automated call or follow up by adding voice messages.


Please note that the Make a Call Widget uses the Unifonic Voice Applications & API to make calls.

Required Configuration for Make a Call Widget

The Make a Call widget requires two pieces of information:

  • Outgoing voice applications with a number to make calls and functions properly.
Parameter NameDescription
Application Name*Flow Studio uses the caller ID to place a call for the customer while the outgoing voice application is assigned to the same phone number.
Destination number*The phone number of the contact.
Call Status
Call Id