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Platform
Getting Started with Unifonic
User & Account Management
Login & Password Management
Managing Account Users
Sub-account Management
User Profile Management
Payment & Billing
Accessing Payments
Balance Top Up
Balance Transfer History
Viewing Package Units
Managing Balance/Units Notifications
Reports
Accessing SMS Reports
Viewing SMS Traffic Report
Exporting SMS Traffic Report to Email
Searching Message Logs Report
Real-time Message Logs Report
Understanding SMS Delivery
Channels
Overview
SMS
Getting Started
Getting a Sender ID
Getting SMS Application
Trying out a Quick SMS
Sending Your First SMS via Unifonic API
Receiving Delivery Status via Webhook
Protecting Against SMS Fraud
SMS Fees at Unifonic
Understanding SMS Latency and Queuing
Voice
Getting started
Accessing Voice
Requesting a Caller ID
Getting a Voice Application
Outgoing Calls Application
Incoming Call Applications
Number Masking Applications
Editing Voice Application Details or Renew AppsId
Returning a CallerId
Making an Outgoing Call that Plays an Audio
Making an Outgoing Call to Collect Response
Making an Outgoing Voice Call to Send an OTP
Making an Outgoing Voice Call to Send a Simple Text-to-Speech message
How to create number masking sessions
How to manage your number masking sessions
How to use random caller ID feature
Managing your Incoming Calls
Viewing and Exporting your Call Logs on Unifonic Console
Different Voice Parameters that are Available
Setting up a Webhook to Receive Call Statuses
Understanding Calls per Second and Channels
WhatsApp
Getting Started with WhatsApp
WhatsApp Guidelines
Facebook Business Manager
Phone Number
Discovery
Opt-in Requirements
Quality-based Rate Limits
The Official Business Account
Creating a Whatsapp Account on Unifonic Console
Login with Facebook - Embedded Signup
WhatsApp Messages Types and Template Messages
Receiving messages / Inbound flow over WhatsApp
WhatsApp Sandbox from Unifonic
Best Practices
Facebook Business Manager
Information Required for your WhatsApp Business Account
Facebook Messenger
Getting Started
Configuring FB Messenger channel
Receiving messages / Inbound flow over Facebook Messenger
Twitter DM
Getting Started
Configuring Twitter messaging channel
Receiving messages / Inbound flow over Twitter DM
Mobile Push Notifications
Setup Apple push notification in Notice
Setup Android push notification in Notice
Web Widget
Getting Started
Setting Up The Channel
How to Section for Unifonic Channels
Push Notifications Activation
Multichannel Campaigns
Overview
WhatsApp Campaigns (User Guide)
Campaign Checklist
Campaign Free Trial
Listing Campaigns
Creating a New Campaign
Sending a Test Message
Analytics and Reports
Message Variables
Tracking URLs
Uploading Media
Customise Quick Reply Buttons
Usage Guide (Flow-based Campaign)
Creating a New Flow-based Campaign
Analytics and Reports (Flow-based Campaign)
Retargeting a Campaign
Flow Studio
Overview
Glossary Flow Studio
Login & Password Management
Accessing Flow Studio
Usage Guide
Getting Started with Flow Studio
Dashboard
Choosing a Channel
Creating your First Flow from Scratch
Building a Flow
Creating a Flow Using Templates
Testing Your Flow
Saving the Flow as Draft
Publishing Flows
My Flows
Editing My Flows
Managing My Flow Versions
Duplicating My Flow
Deleting My Flow
Stopping My Flow
Flow Listing
Executing Flows
Triggers
Widget Library
Jump to Widget
Branch
Date/Time
Go to Flow
Wait
The End Widget
API Request
Send SMS
Wait for Webhook
Send WhatsApp Template
Sending a Push Notification
Making a Call
Play Audio
Collect Input
Forward Call
Ending a Call
Sending an Email
Integrations
Execution Logs (Reports)
Download Flow Studio Report
Variables Management
Channel Executions
How to section for Flow Studio
How to activate Email channel on Flow Studio
How to trigger Flow Studio via API
Contact Center
Overview
Routing incoming interactions to agents
Contact Center Setup
Admin Guide
Admin settings
Teams Configuration
Skills Configuration
Canned Response
Settings
Dashboards
Historical reports
CSAT
Post-call Flows
Agents Guide
Agents Settings
Handling an Incoming Conversation
Re-engage with Customers on the WhatsApp Channel
Chatbot Builder
Overview
Chatbot User Guide
How to Create a Chatbot?
Cloning Chatbot
Subflows
Widget Library
Functional Widgets
Flow Control Widgets
Integration Widgets
Customer Satisfaction Survey
Analytics
Test and Deploy Bot
Integrations
Sample Code
Authenticate & Verify
Setting up Authenticate App
Authenticate APIs
Getting Authentication Token and Apps IDs
Compliance
Introduction
Regulators
Anti-Spam Regulations
SMS Compliance
Voice Compliance
WhatsApp Compliance
Mobile SDKs
Push SDK
React Native Push Library
Information Required for your WhatsApp Business Account
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Updated 9 months ago
