Receiving messages / Inbound flow over WhatsApp

In this section, you will be acquainted with receiving messages / inbound flow over WhatsApp.
Since WhatsApp is used for 2-way communication (chat), it is important to also implement an Inbound flow. You may configure webhook URLs for receiving the incoming message or delivery reports of the outgoing message. Unifonic's conversation platform allows you to configure multiple webhook URLs

Configuring Webhook URLs

1. Navigate to the Channels, then select WhatsApp.
2. Click the Edit button, and navigate to the WEBHOOK tab.

3. Click ADD NEW to paste the webhook URL on which the user would like to receive the incoming webhook responses for incoming messages and delivery reports.
4. The user may configure different webhook for different types of responses as well.